Comms at DBCPS

Steps to Resolving Any Issues at School

Step 1 – Raising Your Concern

Contact your child’s teacher by speaking to them during morning drop offs (8.45-8.55am), or at the end of the day when collecting your child (3.15pm).  If the timing isn’t suitable, then please speak to the front office who can help arrange a time to meet the teacher or for them to give you a call.

Step 2 – Speaking to the Key Stage Leaders

If you feel step one hasn’t resolved the issue then the next step is to get in touch with the Key Stage Leaders that your child’s class comes under.  For EYFS (Nursery and Reception) this is Mrs Sparrow.  For Key Stage 1 (Years 1 and 2) this is Miss Bates.  For Key Stage 2 (Years 3, 4, 5 and 6) this is Mr Eastes.  They can be messaged directly through these pages:  EYFS, KS1, KS2 or you can visit the front office to arrange a time to meet them or for them to give you a call.

Step 3 – Contacting the Headteacher

If you feel your issue/concern has still not been dealt with to your satisfaction, then the third step is to contact the Headteacher, Miss Randall.  You can organise a time to meet Miss Randall via the front office, or have her call you, or send a message directly using the form found here.

Step 4 – Contacting School Governors

If you are still unsatisfied with the outcome/solution to your issue you can also contact our School Governors using the form on this page.


Communication with our Families

In addition to our school website, we use a number of tools and platforms to communicate with the friends and families of DBCPS.

Texting Service

We will continue to use our texting service so please ensure that any changes to mobile numbers are shared with us.  Occasionally we will use abbreviated words in our texts as they are limited to 140 characters.

Social Media

We have been using Twitter for some time now as a way to Tweet reminders, share the great work and achievements of our children and to highlight areas of our school website. You can learn more about Twitter and how to follow us HERE.

More recently, we started an official Facebook page for DBCPS, which can be found here: www.facebook.com/dbcps – please ‘Like’ and follow our page for regular updates and reminders. As this is a more open platform we initially intend to use it for sharing information about upcoming events, letters going home, updates to our website and resources, questionnaires and so on.

We understand that there are many of our families on Facebook so we are hopeful this will be a positive way to increase awareness and communication between DBCPS and the local community. We encourage parents/families to interact with us on our Facebook page and will look to respond to comments on there in a timely manner. However, we kindly ask that any problems/concerns/issues you have still be directed to us via the usual channels (phone, office and email). We reserve the right to remove any negative, harassing or inappropriate comments that may appear.

School Calendar

Our recently updated school calendar provides information on future events.  You can also subscribe (synchronise) to this calendar on your mobile devices or home computers.

Email Service

We are looking to introduce an email service over the coming weeks.  This will help us reduce the costs associated with sending text messages, and also allow us to send more

comms

detailed information to you.  We will contact everyone to ask for email addresses, or to confirm what we have on our system for you already.

Digital Signage

We have two displays that we use to share reminders, information for parents, display videos and other multimedia content.  You’ll find one in the main reception area (outside our Nursery) and a kiosk in the main playground.

Contacting the School and Staff

You can use our main contact page to send the school office a message.  On our staff page there is also the option to message the leadership team and key stage leaders directly.  You can also contact our Family Liaison Officer directly.